Delivery & Returns

WE DELIVER TO

  • UK
  • EU
  • Worldwide

SHIPPING OPTIONS

Simply select your desired delivery option at checkout. All UK orders ship directly from our warehouse on the south coast. A summary of shipping options appears below:

Please note:

  • We cannot ship to PO Box addresses
  • Basket value does not include shipping. Please select ‘calculate shipping’, then enter your address details and select ‘calculate shipping’ to choose preferred shipping options and update payment details
  • Please allow 10 working days to receive your delivery before querying your items
  • International deliveries are sent via Royal Mail International Tracked or Tracked and Signed. There may be local import duties to be paid on receipt of your goods that Canine Arthritis Management is not liable for. Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages
Eastbourne Pick up from CAM Warehouse
64 Wannock Lane
Eastbourne
BN20 9SQ
Please contact CAM shop on:
E: shop@caninearthritis.co.uk
to arrange a time for you to come and collect your order.
UK Standard Delivery:
Royal Mail Tracked 48
Next Day Delivery (for an additional fee):
Royal Mail Special Delivery Guaranteed by 1pm
3-5 working days
Next Day Delivery only available for orders placed before 1 pm Monday to Thursday only
EU Royal Mail International Tracked or Tracked and Signed (optional) 4-6 working days
Rest of World Royal Mail International Tracked or Tracked and Signed (optional) 5-8 working days

RETURNS

At Canine Arthritis Management we try very hard to suit every customer and provide a great service, but we also understand that you may, on occasion, choose to return items that are not suitable.

As a small business, unfortunately we can’t offer free returns, but we do aim to make the returns process as easy as possible. Via this link you will find a returns form. Please fill the form out and send it back to us with the item. Once the item has been received and reviewed we will issue a full refund provided it meets the criteria below:

  • Returns are accepted within 30 days of the order being placed.
  • The product must be in perfect condition and should be returned to us in the original packaging.

If your return is due to a manufacturing flaw please contact us by email and provide any photographic evidence to support your return.
Our email address is shop@caninearthritis.co.uk.

If we can’t repair the faulty product, and we are happy that the fault has not been caused by customer use/damage, then we will be happy to discuss with you the option of either a replacement product or a full refund.

Our return address is:
CAM Warehouse
64 Wannock Lane
Eastbourne
East Sussex
BN40 9SQ

Please note we do not issue refunds on Sale items, however, we will offer you an exchange or credit note if you change your mind about a product. We are not responsible for the returns postage.

For return packages please follow the following steps…

We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. Please note this service can take 4-6 working days to be delivered to our warehouse.

Please obtain a proof of posting wherever possible. Please avoid using timed deliveries. Once we receive returned items at CAM Warehouse, we aim to process them within seven days. We will then fully refund you any money owing. Refunds are at the discretion of the CAM Customer Service team.

CAM will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. If you do have any enquiries about your return once it has been posted, email shop@caninearthritis.co.uk. Please include the date the item was posted, the address it was returned to, the name it was sent under and the item’s tracking number if applicable.

E – VOUCHERS

All gift cards are non-refundable.

EXCHANGES

If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order. CAM can not take responsibility for the postage on returned items.

FAULTY GOODS

CAM is committed to only sell high quality products. There may be occasions when manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us at shop@caninearthritis.co.uk. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items must not have been used and must be in original packaging.